Social Security: Their voice recognition service cannot handle s...
A Social Security customer review by GetHuman user ~mannem from November 18th, 2017
Background on ~mannem's case
GetHuman: ~mannem - can you tell our other Social Security customers when your case took place?
~mannem: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~mannem a list of common Social Security problems)
~mannem: "Report Fraud" was why I was trying to call.
~mannem's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mannem: Their voice recognition service cannot handle simple requests possibly due to overload . **Waited ** minutes and then they want to "call back" . It cant recognize my yes , no commands and again i have to wait for ** minutes and finally frustrated and put down the call . **Dont know when CALL-BACK feature comes . suddenly it shows up in the middle , after long waiting . I hoped it to come at start .
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~mannem: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mannem: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~mannem: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~mannem: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mannem taken from his Social Security customer service problem that occurred on November 12th, 2017.