Sonic: For years and years I had to to pay extra for c...
A Sonic customer review by GetHuman user ~Last time from November 17th, 2017
Background on ~Last time's case
GetHuman: ~Last time - can you tell our other Sonic customers when your case took place?
~Last time: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Last time a list of common Sonic problems)
~Last time: "Complaint" was why I was trying to call.
~Last time's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Last time: For years and years I had to to pay extra for cheese for my wife's burger.*Now when I order my burger with out cheese the price is the same as with cheese.*How dumb do you really think we are?*****I am like ****'s of other people in the us that can't eat cheese.*After you charging me more for my wife's cheese burger for years, now you want to keep charging me more for my burger with out cheese?*I don't think so scooter. I will not be back to any sonic ever!!!
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~Last time: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Last time: I'd give them a four out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~Last time: For that I would say three out of five.
GetHuman: And finally- any advice for other Sonic customers?
~Last time: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Last time taken from his Sonic customer service problem that occurred on November 13th, 2017.