Sonic: I ordered chili cheese tater tots. Waited forev...
A Sonic customer review by GetHuman user ~tjm from November 19th, 2017
Background on ~tjm's case
GetHuman: ~tjm - can you tell our other Sonic customers when your case took place?
~tjm: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~tjm a list of common Sonic problems)
~tjm: "Delivery problem" was why I was trying to call.
~tjm's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tjm: I ordered chili cheese tater tots. Waited forever. The notice came up your order is being delivered. Then nothing....pushed the button again...they want to take my order again. I told them I already placed and paid, but still no food. She brings it out with NO bag. Get back to work. They had sprinkled it with cheese I think. JUST HORRIBLE food, service, and prices.
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~tjm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tjm: I'd give them a three out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~tjm: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonic customers?
~tjm: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tjm taken from his Sonic customer service problem that occurred on November 17th, 2017.