The sonic on Summerville Road in Phenix City, A...

A Sonic customer review by GetHuman user ~AngrySoldierFather from November 7th, 2017

Background on ~AngrySoldierFather's case

GetHuman: ~AngrySoldierFather - can you tell our other Sonic customers when your case took place?
~AngrySoldierFather: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Sonic, and if so, how?
~AngrySoldierFather: I used the 866-657-6642 number I found for on the GetHuman Sonic customer phone number page I was on: Sonic Customer Service Phone Number
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~AngrySoldierFather a list of common Sonic problems)
~AngrySoldierFather: "Complaint" was why I was trying to call.

~AngrySoldierFather's review of Sonic customer service

GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngrySoldierFather: The sonic on Summerville Road in Phenix City, Alabama has disappointented me on several occasions and has finally upset me. Tonight I walked over with my two children to have dinner. The list of things I have found wrong is: Slow service, poor intercoms (damaged, hard to hear server and to be heard by server), ordered mozarella sticks on two occassions drive thru and didn't receive marinara sauce either time, tried to order a shake on multiple occassions just to receive the response that the machine is "broken", bathrooms are in disrepair (broken soap dispensers, towel dispensers, dirty floors and sinks). I have not had a good experience with this location since I moved into the area and started going there. It's disappointing because it's conveniently located next to the Martial Arts Academy my children attend multiple nights a week.
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~AngrySoldierFather: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngrySoldierFather: I'd give them a two out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~AngrySoldierFather: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonic customers?
~AngrySoldierFather: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngrySoldierFather taken from his Sonic customer service problem that occurred on November 5th, 2017.

Sonic

3.67 of 5 stars | 27 reviews

~AngrySoldierFather's Sonic Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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