sonic really needs to listen to their customers...
A Sonic customer review by GetHuman user GetHuman-45971 from November 16th, 2017
Background on GetHuman-45971's case
GetHuman: GetHuman-45971 - can you tell our other Sonic customers when your case took place?
GetHuman-45971: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45971 a list of common Sonic problems)
GetHuman-45971: "Make a reservation" was why I was trying to call.
GetHuman-45971's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45971: sonic really needs to listen to their customers when placing orders so the order is correct. very bad at this.
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
GetHuman-45971: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45971: I'd give them a three out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
GetHuman-45971: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonic customers?
GetHuman-45971: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45971 taken from his Sonic customer service problem that occurred on November 11th, 2017.