SonicElectronix.com: I bought headphones from Sonic Electronix and p...
A SonicElectronix.com customer review by GetHuman user ~Pavel from November 16th, 2017
Background on ~Pavel's case
GetHuman: ~Pavel - can you tell our other SonicElectronix.com customers when your case took place?
~Pavel: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to SonicElectronix.com, and if so, how?
GetHuman: And which of these common SonicElectronix.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pavel a list of common SonicElectronix.com problems)
~Pavel: "Overcharge/Strange charge" was why I was trying to call.
~Pavel's review of SonicElectronix.com customer service
GetHuman: So how would you sum up your experience for GetHuman's SonicElectronix.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pavel: I bought headphones from Sonic Electronix and paid for the shipment to Malaysia, where I live. I got an e-mail from Sonic confirming that my order would be shipped to Malaysia. However without my consent Sonic sent my headphones to a different country. *All my e-mails were replied by people who seemed to know nothing about my problem and I had to explain what happened over and aver again. It seemed like their task was to blame me in their mistakes and make me pay for it.**I spent a month of everyday e-mailing to make them acknowledge that they changed the delivery address without my consent. *Quote:"We changed the country..."**http:**on.fb.me**anv*CW*Nevertheless they offered me nothing but wait until my order will return to their warehouse (about ** days). This was the generous offer of the CEO Nathaniel Victor in his e-mail to me!!! And I would have to pay for the correct shipment one more time!!! This company is rotten from the lower management to the CEO!!!*After I had realized t
GetHuman: Let's quantify your experience contacting SonicElectronix.com. On a scale of 1 to 5, how easy is it go get help on a SonicElectronix.com problem?
~Pavel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pavel: I'd give them a one out of five on communication.
GetHuman: And what about SonicElectronix.com's ability to quickly and effectively address your problem?
~Pavel: For that I would say five out of five.
GetHuman: And finally- any advice for other SonicElectronix.com customers?
~Pavel: Call them early in the day or late. Don't forget any personal or account information you might need for SonicElectronix.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pavel taken from his SonicElectronix.com customer service problem that occurred on November 14th, 2017.
SonicElectronix.com
1.50 of 5 stars | 2 reviews
~Pavel's SonicElectronix.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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