Sony VAIO: Poor customer service. I should have read the...
A Sony VAIO customer review by GetHuman user ~ksm0692 from November 7th, 2017
Background on ~ksm0692's case
GetHuman: ~ksm0692 - can you tell our other Sony VAIO customers when your case took place?
~ksm0692: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~ksm0692 a list of common Sony VAIO problems)
~ksm0692: "Complaint" was why I was trying to call.
~ksm0692's review of Sony VAIO customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ksm0692: Poor customer service. I should have read the reviews on Sony before buying my laptop. First notice the crack on the front casing * days after the warranty ran out and they were going to charge me $***.** for just to diagnose the problem. What a joke.
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~ksm0692: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ksm0692: I'd give them a five out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~ksm0692: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~ksm0692: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ksm0692 taken from his Sony VAIO customer service problem that occurred on November 1st, 2017.