SonyStyle.com: did not resolve the issue, were apologetic by s...
A SonyStyle.com customer review by GetHuman user ~completely dissatisfied from November 13th, 2017
Background on ~completely dissatisfied's case
GetHuman: ~completely dissatisfied - can you tell our other SonyStyle.com customers when your case took place?
~completely dissatisfied: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to SonyStyle.com, and if so, how?
GetHuman: And which of these common SonyStyle.com customer issues best describes the reason you wanted to talk to them?
(Shows ~completely dissatisfied a list of common SonyStyle.com problems)
~completely dissatisfied: "Change order" was why I was trying to call.
~completely dissatisfied's review of SonyStyle.com customer service
GetHuman: So how would you sum up your experience for GetHuman's SonyStyle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~completely dissatisfied: did not resolve the issue, were apologetic by script only, did not attempt to proactively solve the problem. spoke with * or * people over the course of an hour and issue remained unresolved. despite assurances that product was being shipped overnight, it never showed up. manila call center is totally useless
GetHuman: Let's quantify your experience contacting SonyStyle.com. On a scale of 1 to 5, how easy is it go get help on a SonyStyle.com problem?
~completely dissatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~completely dissatisfied: I'd give them a four out of five on communication.
GetHuman: And what about SonyStyle.com's ability to quickly and effectively address your problem?
~completely dissatisfied: For that I would say one out of five.
GetHuman: And finally- any advice for other SonyStyle.com customers?
~completely dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for SonyStyle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~completely dissatisfied taken from his SonyStyle.com customer service problem that occurred on November 3rd, 2017.
SonyStyle.com
1.00 of 5 stars | 2 reviews
~completely dissatisfied's SonyStyle.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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