South Jersey Gas: My started service at my house in October. I re...
A South Jersey Gas customer review by GetHuman user ~unhappy new customer from November 24th, 2017
Background on ~unhappy new customer's case
GetHuman: ~unhappy new customer - can you tell our other South Jersey Gas customers when your case took place?
~unhappy new customer: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy new customer a list of common South Jersey Gas problems)
~unhappy new customer: "Cancel service" was why I was trying to call.
~unhappy new customer's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy new customer: My started service at my house in October. I received my first bill this month (November). The bill says a PIN was mailed out in August. I can't sign up for online account management as I don't have the PIN. Waited on hold for ** minutes to obtain PIN. Nobody answered.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~unhappy new customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy new customer: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~unhappy new customer: For that I would say two out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~unhappy new customer: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy new customer taken from his South Jersey Gas customer service problem that occurred on November 16th, 2017.