South Jersey Gas: This is the absolute WORST experience I have ev...
A South Jersey Gas customer review by GetHuman user ~Ihatesjg from November 18th, 2017
Background on ~Ihatesjg's case
GetHuman: ~Ihatesjg - can you tell our other South Jersey Gas customers when your case took place?
~Ihatesjg: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Ihatesjg a list of common South Jersey Gas problems)
~Ihatesjg: "Change appointment" was why I was trying to call.
~Ihatesjg's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ihatesjg: This is the absolute WORST experience I have ever had with ANY company ever!!! They had been ripping me off all summer on my gas bill- I was paying over $*** a month. Told them this was not possible so they had an employee of theirs come to inspect and they didn't find any problems. Sept rolls along and my gas bill magically goes back to normal but I didn't do anything different so why was it so high over the summer? I can not get to a customer service rep- always on hold and told by the machine to call back later or that no one is available to call me back. THIS COMPANY IS RUN BY A BUNCH OF CROOKS! Never again am I going to use their gas.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Ihatesjg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ihatesjg: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Ihatesjg: For that I would say three out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Ihatesjg: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ihatesjg taken from his South Jersey Gas customer service problem that occurred on November 12th, 2017.