South Jersey Gas: Waited ** minutes to talk to a representative a...
A South Jersey Gas customer review by GetHuman user ~STILL WAITING from November 28th, 2017
Background on ~STILL WAITING's case
GetHuman: ~STILL WAITING - can you tell our other South Jersey Gas customers when your case took place?
~STILL WAITING: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~STILL WAITING a list of common South Jersey Gas problems)
~STILL WAITING: "Book appointment" was why I was trying to call.
~STILL WAITING's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STILL WAITING: Waited ** minutes to talk to a representative and then was disconnected * minutes into the call. Called back and I'm still on the line after an additional *** minutes.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~STILL WAITING: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STILL WAITING: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~STILL WAITING: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~STILL WAITING: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STILL WAITING taken from his South Jersey Gas customer service problem that occurred on November 23rd, 2017.