South Jersey Gas: Worse customer service ever encountered. Ridic...
A South Jersey Gas customer review by GetHuman user ~cape may girl from November 26th, 2017
Background on ~cape may girl's case
GetHuman: ~cape may girl - can you tell our other South Jersey Gas customers when your case took place?
~cape may girl: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~cape may girl a list of common South Jersey Gas problems)
~cape may girl: "Meter reading" was why I was trying to call.
~cape may girl's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cape may girl: Worse customer service ever encountered. Ridiculous wait times, even with a call-back I wanted ** mins and still no contact. Unbelievable.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~cape may girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cape may girl: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~cape may girl: For that I would say three out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~cape may girl: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cape may girl taken from his South Jersey Gas customer service problem that occurred on November 18th, 2017.