South Jersey Gas: the system is a disgrace.it keeps you on hold d...
A South Jersey Gas customer review by GetHuman user ~herbo from November 26th, 2017
Background on ~herbo's case
GetHuman: ~herbo - can you tell our other South Jersey Gas customers when your case took place?
~herbo: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~herbo a list of common South Jersey Gas problems)
~herbo: "Meter reading" was why I was trying to call.
~herbo's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~herbo: the system is a disgrace.it keeps you on hold does not recognize new account numbers. when you leave a callback number, they call back only to be placed on hold after answering. Then the agent refutes the customer on EACH ISSUE of discussion.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~herbo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~herbo: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~herbo: For that I would say four out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~herbo: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~herbo taken from his South Jersey Gas customer service problem that occurred on November 18th, 2017.