Southern California Gas Company: Gasman turned off gas, then I had plumber fix s...
A Southern California Gas Company customer review by GetHuman user ~nothappy from November 25th, 2017
Background on ~nothappy's case
GetHuman: ~nothappy - can you tell our other Southern California Gas Company customers when your case took place?
~nothappy: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappy a list of common Southern California Gas Company problems)
~nothappy: "Book appointment" was why I was trying to call.
~nothappy's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappy: Gasman turned off gas, then I had plumber fix so called leak. Then new gas man came out to turn on gas, and found major leak at their meter. Some how the first guy had no ideas what he was doing, and now I have a $***.** plumbers bill for unnecessary work. WTF. I have filed a complaint and called back twice. NO ONE HAS CALLED ME BACK?
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~nothappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappy: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~nothappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~nothappy: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappy taken from his Southern California Gas Company customer service problem that occurred on November 22nd, 2017.