Southern California Gas Company: We called in late July to discontinue service...

A Southern California Gas Company customer review by GetHuman user ~Lot crazed from November 18th, 2017

Background on ~Lot crazed's case

GetHuman: ~Lot crazed - can you tell our other Southern California Gas Company customers when your case took place?
~Lot crazed: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
~Lot crazed: I used the 800-427-2200 number I found for on the GetHuman Southern California Gas Company customer phone number page I was on: Southern California Gas Company Customer Service Phone Number
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Lot crazed a list of common Southern California Gas Company problems)
~Lot crazed: "Cancel service" was why I was trying to call.

~Lot crazed's review of Southern California Gas Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lot crazed: We called in late July to discontinue service. My husband talked to one representative and then was transferred to another. He spent at least an hour on the phone trying to discontinue service. He finally was able to,or so he thought. We got another bill and thought it was the closing bill and then got another bill. When I called today I felt like I was talking to a robot who said that if we had called it would be in the computer. I was offended that she was basically calling me a liar. As If all representatives are perfect and never make a mistake. Ironically we still will owe a closing bill on a house we sold in July and which is still vacant. Lesson learned*always get their name. All in all it was very frustrating.
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~Lot crazed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lot crazed: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~Lot crazed: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~Lot crazed: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lot crazed taken from his Southern California Gas Company customer service problem that occurred on November 16th, 2017.

Southern California Gas Company

3.18 of 5 stars | 65 reviews

~Lot crazed's Southern California Gas Company Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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