Southern California Gas Company: had stopped service because house had gone into...

A Southern California Gas Company customer review by GetHuman user GetHuman-408373 from November 28th, 2017

Background on GetHuman-408373's case

GetHuman: GetHuman-408373 - can you tell our other Southern California Gas Company customers when your case took place?
GetHuman-408373: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman-408373: I used the 800-427-2200 number I found for on the GetHuman Southern California Gas Company customer phone number page I was on: Southern California Gas Company Customer Service Phone Number
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408373 a list of common Southern California Gas Company problems)
GetHuman-408373: "Meter reading" was why I was trying to call.

GetHuman-408373's review of Southern California Gas Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408373: had stopped service because house had gone into escrow had to restart rep was very helpful and understanding. Just hated waiting so long!
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
GetHuman-408373: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408373: I'd give them a two out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
GetHuman-408373: For that I would say three out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
GetHuman-408373: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408373 taken from his Southern California Gas Company customer service problem that occurred on November 18th, 2017.

Southern California Gas Company

3.18 of 5 stars | 65 reviews

GetHuman-408373's Southern California Gas Company Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southern California Gas Company, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southern California Gas Company in any way.

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