Southwest Airlines: An absolutely ridiculous amount of time to wait...
A Southwest Airlines customer review by GetHuman user ~tired of waiting from November 5th, 2017
Background on ~tired of waiting's case
GetHuman: ~tired of waiting - can you tell our other Southwest Airlines customers when your case took place?
~tired of waiting: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of waiting a list of common Southwest Airlines problems)
~tired of waiting: "Flight Inquiry" was why I was trying to call.
~tired of waiting's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of waiting: An absolutely ridiculous amount of time to wait!! Thank goodness the young lady who finally answered was quite pleasant and very helpful.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~tired of waiting: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of waiting: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~tired of waiting: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~tired of waiting: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of waiting taken from his Southwest Airlines customer service problem that occurred on October 27th, 2017.