Southwest Airlines: This is the second day I have tried numerous ti...

A Southwest Airlines customer review by GetHuman user ~Sheriepegleg from November 22nd, 2017

Background on ~Sheriepegleg's case

GetHuman: ~Sheriepegleg - can you tell our other Southwest Airlines customers when your case took place?
~Sheriepegleg: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~Sheriepegleg: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~Sheriepegleg a list of common Southwest Airlines problems
~Sheriepegleg: "Baggage problem" was why I was trying to call.

~Sheriepegleg's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheriepegleg: This is the second day I have tried numerous times but I always get a busy signal, I am calling regarding a very serious matter concerning an injury I occurred departing SLC and a Southwest employee was speeding with an empty wheelchair and he apparently was not paying attention and ran into my left leg I think I took *-* steps and then I had a severe pain like I had been shot, I looked down at my leg and I had a huge, larger than a golf ball hematomia I shimmied with one foot to the front roll, it was warm in the plane & a full flight, they had the man that hit me come and talk to me but not once I am sorry by anyone, the flight attendant insisted the paramedics to come, their response was that they thought it was unusually big and my BP was ******* which was very high for me I had taken BP medicine that morning and it was packed to take at bedtime, our children picked us up and were very upset, Southwest did not have paramedics waiting as they indicated, due to my husbands issues and
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Sheriepegleg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheriepegleg: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Sheriepegleg: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Sheriepegleg: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheriepegleg taken from his Southwest Airlines customer service problem that occurred on November 20th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~Sheriepegleg's Southwest Airlines Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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