Southwest Airlines: Today I've been on hold twice once to be called...

A Southwest Airlines customer review by GetHuman user ~Jim Filby from November 27th, 2017

Background on ~Jim Filby 's case

GetHuman: ~Jim Filby - can you tell our other Southwest Airlines customers when your case took place?
~Jim Filby : Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~Jim Filby : I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Filby a list of common Southwest Airlines problems)
~Jim Filby : "Special Request" was why I was trying to call.

~Jim Filby 's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Filby : Today I've been on hold twice once to be called back the other no option just wait. I fly only SW and the last few Months things have gotten pretty Bad. *I was told your have problems with call backs take the msg off line till you get it fixed. *Sorry.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Jim Filby : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Filby : I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Jim Filby : For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Jim Filby : Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Filby taken from his Southwest Airlines customer service problem that occurred on November 19th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~Jim Filby 's Southwest Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

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