Southwest Airlines: started calling at **:** pm ******* still no an...
A Southwest Airlines customer review by GetHuman user ~dontsee one from November 27th, 2017
Background on ~dontsee one's case
GetHuman: ~dontsee one - can you tell our other Southwest Airlines customers when your case took place?
~dontsee one: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~dontsee one a list of common Southwest Airlines problems)
~dontsee one: "Complaint" was why I was trying to call.
~dontsee one's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dontsee one: started calling at **:** pm ******* still no answer at *:**pm. needed to cancel Res *N**JM. I better get my money back because even the web won't let me cancel!*I made a new reservation to replace it finally the web let me do that but still can't cancel *N**JM. New Res: HLNGHB
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~dontsee one: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dontsee one: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~dontsee one: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~dontsee one: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dontsee one taken from his Southwest Airlines customer service problem that occurred on November 24th, 2017.