Southwest Airlines: I was on hold for ** minutes and gave up. No o...
A Southwest Airlines customer review by GetHuman user ~dgmarshall2000 from November 27th, 2017
Background on ~dgmarshall2000's case
GetHuman: ~dgmarshall2000 - can you tell our other Southwest Airlines customers when your case took place?
~dgmarshall2000: Sure. It was evening, on November 25th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~dgmarshall2000 a list of common Southwest Airlines problems)
~dgmarshall2000: "Change flight" was why I was trying to call.
~dgmarshall2000's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dgmarshall2000: I was on hold for ** minutes and gave up. No one answered. I then tried calling back and opting for the option to have them call me back. I never got a callback. Terrible customer service.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~dgmarshall2000: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dgmarshall2000: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~dgmarshall2000: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~dgmarshall2000: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dgmarshall2000 taken from his Southwest Airlines customer service problem that occurred on November 25th, 2017.