Southwest Airlines: Got through OK. They stood behind a policy that...
A Southwest Airlines customer review by GetHuman user ~Kayne Tosen from November 22nd, 2017
Background on ~Kayne Tosen's case
GetHuman: ~Kayne Tosen - can you tell our other Southwest Airlines customers when your case took place?
~Kayne Tosen: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Kayne Tosen a list of common Southwest Airlines problems)
~Kayne Tosen: "Flight Inquiry" was why I was trying to call.
~Kayne Tosen's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kayne Tosen: Got through OK. They stood behind a policy that made since on paper but was ridiculous in practice. I'm questioning continuing as a customer in the future.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Kayne Tosen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kayne Tosen: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Kayne Tosen: For that I would say two out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Kayne Tosen: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kayne Tosen taken from his Southwest Airlines customer service problem that occurred on November 20th, 2017.