Southwest Airlines: I tried to explain to a CS agent that I had rec...
A Southwest Airlines customer review by GetHuman user ~po'd rrm from November 19th, 2017
Background on ~po'd rrm's case
GetHuman: ~po'd rrm - can you tell our other Southwest Airlines customers when your case took place?
~po'd rrm: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~po'd rrm a list of common Southwest Airlines problems)
~po'd rrm: "Baggage problem" was why I was trying to call.
~po'd rrm's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~po'd rrm: I tried to explain to a CS agent that I had received a promotional flyer in the mail that I didn't quite make the A list this year (had ** one way) and the promotion was to earn A-list status I needed to go to: southwest.com*alistpromo and follow the conditions set forth in the flyer. There is no such web site and the frustrating part was the customer service number given *** ***-**** by the CS agent has been busy for over ** minutes. I am thinking this is some kind of scam even for someone that has been in Rapid Rewards and flying SWA for over ** years.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~po'd rrm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~po'd rrm: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~po'd rrm: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~po'd rrm: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~po'd rrm taken from his Southwest Airlines customer service problem that occurred on November 14th, 2017.