Southwest Airlines: The response was quick, civil and completely un...
A Southwest Airlines customer review by GetHuman user ~frequentflyer from November 1st, 2017
Background on ~frequentflyer's case
GetHuman: ~frequentflyer - can you tell our other Southwest Airlines customers when your case took place?
~frequentflyer: Yeah. It was morning, on October 22nd.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~frequentflyer a list of common Southwest Airlines problems)
~frequentflyer: "Change flight" was why I was trying to call.
~frequentflyer's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frequentflyer: The response was quick, civil and completely unsatisfactory. My flight's departure had been delayed for over an hour. I asked the gate agent about departure, and she assured me it was going to be very late. Thus, I left the gate area for ** minutes, when I returned the flight had departed. A bunch of us were stranded. I got stuck overnight with a hotel bill. When we asked for any help with a hotel, the gate agent told us there was none.We discovered that a man who went and complained got a discounted hotel room.When I called this number, they basically told me - "too bad." They were polite, but made absolutely NO accommodation to me - no reimbursement of my expenses or even an airline ticket. This is not what I expect from Southwest, and I'm VERY disappointed.They've dropped from being my preferred airline.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~frequentflyer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frequentflyer: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~frequentflyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~frequentflyer: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frequentflyer taken from his Southwest Airlines customer service problem that occurred on October 22nd, 2017.