Southwest Airlines: The first person I called was not helpful but s...
A Southwest Airlines customer review by GetHuman user ~Joanne Rikard Cox from November 28th, 2017
Background on ~Joanne Rikard Cox's case
GetHuman: ~Joanne Rikard Cox - can you tell our other Southwest Airlines customers when your case took place?
~Joanne Rikard Cox: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Joanne Rikard Cox a list of common Southwest Airlines problems)
~Joanne Rikard Cox: "Special Request" was why I was trying to call.
~Joanne Rikard Cox's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joanne Rikard Cox: The first person I called was not helpful but sent me to TSA (whom I never got to answer). The second person, Jay, solved my problem and settled my frayed nerves. He was superb.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Joanne Rikard Cox: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joanne Rikard Cox: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Joanne Rikard Cox: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Joanne Rikard Cox: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joanne Rikard Cox taken from his Southwest Airlines customer service problem that occurred on November 17th, 2017.