Southwest Airlines: all I got was wanting to sale me something. I...
A Southwest Airlines customer review by GetHuman user ~Tanya Baugus from November 19th, 2017
Background on ~Tanya Baugus 's case
GetHuman: ~Tanya Baugus - can you tell our other Southwest Airlines customers when your case took place?
~Tanya Baugus : Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Tanya Baugus a list of common Southwest Airlines problems)
~Tanya Baugus : "Refund a Charge" was why I was trying to call.
~Tanya Baugus 's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tanya Baugus : all I got was wanting to sale me something. I wanted to know if my liggaged had arrived at St. Louis airport from Phoenix Az
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Tanya Baugus : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tanya Baugus : I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Tanya Baugus : For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Tanya Baugus : Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tanya Baugus taken from his Southwest Airlines customer service problem that occurred on November 12th, 2017.