Southwest Gas - Southern California: It's horrible because I could not speak to a li...
A Southwest Gas - Southern California customer review by GetHuman user ~sierra from November 3rd, 2017
Background on ~sierra's case
GetHuman: ~sierra - can you tell our other Southwest Gas - Southern California customers when your case took place?
~sierra: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Southwest Gas - Southern California, and if so, how?
GetHuman: And which of these common Southwest Gas - Southern California customer issues best describes the reason you wanted to talk to them?
(Shows ~sierra a list of common Southwest Gas - Southern California problems)
~sierra: "Meter reading" was why I was trying to call.
~sierra's review of Southwest Gas - Southern California customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Gas - Southern California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sierra: It's horrible because I could not speak to a live person. My gas was shut off and I have a four year old child at home. I needed to speak with a rep to find out the cost to get it back on but it was impossible to get through. It has been below ** degrees at night and now we have no heat.
GetHuman: Let's quantify your experience contacting Southwest Gas - Southern California. On a scale of 1 to 5, how easy is it go get help on a Southwest Gas - Southern California problem?
~sierra: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sierra: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Gas - Southern California's ability to quickly and effectively address your problem?
~sierra: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Gas - Southern California customers?
~sierra: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Gas - Southern California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sierra taken from his Southwest Gas - Southern California customer service problem that occurred on October 26th, 2017.