Sovereign Bank: Maze of prompts trying to reach someone. Not he...
A Sovereign Bank customer review by GetHuman user GetHuman-180779 from October 31st, 2017
Background on GetHuman-180779's case
GetHuman: GetHuman-180779 - can you tell our other Sovereign Bank customers when your case took place?
GetHuman-180779: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Sovereign Bank, and if so, how?
GetHuman: And which of these common Sovereign Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-180779 a list of common Sovereign Bank problems)
GetHuman-180779: "Setup an account" was why I was trying to call.
GetHuman-180779's review of Sovereign Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Sovereign Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-180779: Maze of prompts trying to reach someone. Not helpful. Would not call the customer in question. Poor customer service.
GetHuman: Let's quantify your experience contacting Sovereign Bank. On a scale of 1 to 5, how easy is it go get help on a Sovereign Bank problem?
GetHuman-180779: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-180779: I'd give them a three out of five on communication.
GetHuman: And what about Sovereign Bank's ability to quickly and effectively address your problem?
GetHuman-180779: For that I would say two out of five.
GetHuman: And finally- any advice for other Sovereign Bank customers?
GetHuman-180779: Call them early in the day or late. Don't forget any personal or account information you might need for Sovereign Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-180779 taken from his Sovereign Bank customer service problem that occurred on October 26th, 2017.