Sparkletts: Never able to get order right, always late and...
A Sparkletts customer review by GetHuman user ~Meli from November 25th, 2017
Background on ~Meli's case
GetHuman: ~Meli - can you tell our other Sparkletts customers when your case took place?
~Meli: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Sparkletts, and if so, how?
GetHuman: And which of these common Sparkletts customer issues best describes the reason you wanted to talk to them?
(Shows ~Meli a list of common Sparkletts problems)
~Meli: "Safety concern" was why I was trying to call.
~Meli's review of Sparkletts customer service
GetHuman: So how would you sum up your experience for GetHuman's Sparkletts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meli: Never able to get order right, always late and unable to service cooler when needed. Waited three weeks and finally they brought me a new one and they gave me an old model, nothing like the one I initially had.
GetHuman: Let's quantify your experience contacting Sparkletts. On a scale of 1 to 5, how easy is it go get help on a Sparkletts problem?
~Meli: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meli: I'd give them a two out of five on communication.
GetHuman: And what about Sparkletts's ability to quickly and effectively address your problem?
~Meli: For that I would say one out of five.
GetHuman: And finally- any advice for other Sparkletts customers?
~Meli: Call them early in the day or late. Don't forget any personal or account information you might need for Sparkletts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meli taken from his Sparkletts customer service problem that occurred on November 22nd, 2017.