Specialized Loan Servicing, LLC: CS agents false info called ** times over * wk...
A Specialized Loan Servicing, LLC customer review by GetHuman user ~bg from November 28th, 2017
Background on ~bg's case
GetHuman: ~bg - can you tell our other Specialized Loan Servicing, LLC customers when your case took place?
~bg: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Specialized Loan Servicing, LLC, and if so, how?
GetHuman: And which of these common Specialized Loan Servicing, LLC customer issues best describes the reason you wanted to talk to them?
(Shows ~bg a list of common Specialized Loan Servicing, LLC problems)
~bg: "Extension" was why I was trying to call.
~bg's review of Specialized Loan Servicing, LLC customer service
GetHuman: So how would you sum up your experience for GetHuman's Specialized Loan Servicing, LLC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bg: CS agents false info called ** times over * wk period * calls went thru others systems busy call bk! * calls went thru * CS agents gave me wrong info. Asked for supervisor told ,you will receive a call bk in ** to ** hrs. Never received a call. Spent many hours trying to resolve issue.*finally got someone
GetHuman: Let's quantify your experience contacting Specialized Loan Servicing, LLC. On a scale of 1 to 5, how easy is it go get help on a Specialized Loan Servicing, LLC problem?
~bg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bg: I'd give them a five out of five on communication.
GetHuman: And what about Specialized Loan Servicing, LLC's ability to quickly and effectively address your problem?
~bg: For that I would say one out of five.
GetHuman: And finally- any advice for other Specialized Loan Servicing, LLC customers?
~bg: Call them early in the day or late. Don't forget any personal or account information you might need for Specialized Loan Servicing, LLC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bg taken from his Specialized Loan Servicing, LLC customer service problem that occurred on November 18th, 2017.