Spectera: I manage an optometrist office and we have had...

A Spectera customer review by GetHuman user ~Optician from November 25th, 2017

Background on ~Optician 's case

GetHuman: ~Optician - can you tell our other Spectera customers when your case took place?
~Optician : Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Spectera, and if so, how?
~Optician : I used the 800-638-3120 number I found for on the GetHuman Spectera customer phone number page I was on: Spectera Customer Service Phone Number
GetHuman: And which of these common Spectera customer issues best describes the reason you wanted to talk to them?
(Shows ~Optician a list of common Spectera problems)
~Optician : "Renew coverage" was why I was trying to call.

~Optician 's review of Spectera customer service

GetHuman: So how would you sum up your experience for GetHuman's Spectera customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Optician : I manage an optometrist office and we have had awful service with Spectera. I get someone in India when I finally get a person. I can't understand them. They send us broken or defective eyeglasses and take forever to get them to you. This is the only vision insurance plan we have had such awful experiences with and have been in practice since the ****s. Now I am getting the runaround when canceling their contract with us. Only send the registered and cerified mail. Just terrible.
GetHuman: Let's quantify your experience contacting Spectera. On a scale of 1 to 5, how easy is it go get help on a Spectera problem?
~Optician : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Optician : I'd give them a three out of five on communication.
GetHuman: And what about Spectera's ability to quickly and effectively address your problem?
~Optician : For that I would say four out of five.
GetHuman: And finally- any advice for other Spectera customers?
~Optician : Call them early in the day or late. Don't forget any personal or account information you might need for Spectera to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Optician taken from his Spectera customer service problem that occurred on November 17th, 2017.

Spectera

2.00 of 5 stars | 36 reviews

~Optician 's Spectera Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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