Spectera: Yes, you get a human, but NOT provider relation...
A Spectera customer review by GetHuman user ~doc from November 24th, 2017
Background on ~doc's case
GetHuman: ~doc - can you tell our other Spectera customers when your case took place?
~doc: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Spectera, and if so, how?
GetHuman: And which of these common Spectera customer issues best describes the reason you wanted to talk to them?
(Shows ~doc a list of common Spectera problems)
~doc: "Renew coverage" was why I was trying to call.
~doc's review of Spectera customer service
GetHuman: So how would you sum up your experience for GetHuman's Spectera customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doc: Yes, you get a human, but NOT provider relations. You have to be put on a list to be contacted back by provider relations and it NEVER happens
GetHuman: Let's quantify your experience contacting Spectera. On a scale of 1 to 5, how easy is it go get help on a Spectera problem?
~doc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doc: I'd give them a three out of five on communication.
GetHuman: And what about Spectera's ability to quickly and effectively address your problem?
~doc: For that I would say one out of five.
GetHuman: And finally- any advice for other Spectera customers?
~doc: Call them early in the day or late. Don't forget any personal or account information you might need for Spectera to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doc taken from his Spectera customer service problem that occurred on November 17th, 2017.