Spectera: my out of network claim was denied but customer...
A Spectera customer review by GetHuman user ~cindytc22 from November 23rd, 2017
Background on ~cindytc22's case
GetHuman: ~cindytc22 - can you tell our other Spectera customers when your case took place?
~cindytc22: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Spectera, and if so, how?
GetHuman: And which of these common Spectera customer issues best describes the reason you wanted to talk to them?
(Shows ~cindytc22 a list of common Spectera problems)
~cindytc22: "Coverage question" was why I was trying to call.
~cindytc22's review of Spectera customer service
GetHuman: So how would you sum up your experience for GetHuman's Spectera customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cindytc22: my out of network claim was denied but customer rep Anne able to helped me. she re send my claim, will see if they will reimburse me my claims....
GetHuman: Let's quantify your experience contacting Spectera. On a scale of 1 to 5, how easy is it go get help on a Spectera problem?
~cindytc22: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cindytc22: I'd give them a one out of five on communication.
GetHuman: And what about Spectera's ability to quickly and effectively address your problem?
~cindytc22: For that I would say two out of five.
GetHuman: And finally- any advice for other Spectera customers?
~cindytc22: Call them early in the day or late. Don't forget any personal or account information you might need for Spectera to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cindytc22 taken from his Spectera customer service problem that occurred on November 20th, 2017.