Spirit Air: I want a travel and spirit can not solve me. Ju...
A Spirit Air customer review by GetHuman user ~melissa silva from November 17th, 2017
Background on ~melissa silva's case
GetHuman: ~melissa silva - can you tell our other Spirit Air customers when your case took place?
~melissa silva: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa silva a list of common Spirit Air problems)
~melissa silva: "Overcharge/Strange charge" was why I was trying to call.
~melissa silva's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa silva: I want a travel and spirit can not solve me. Just i want to talk with somebody. My free spirit member is diferent and i can not solve. Because in my bill says another free spirit member. My telephone is ***-***-**** please call. Spanish please. Thanks
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~melissa silva: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa silva: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~melissa silva: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~melissa silva: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa silva taken from his Spirit Air customer service problem that occurred on November 11th, 2017.