Spirit Air: Rep was rude and not helpful at all. She basica...

A Spirit Air customer review by GetHuman user ~Royal from November 26th, 2017

Background on ~Royal's case

GetHuman: ~Royal - can you tell our other Spirit Air customers when your case took place?
~Royal: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
~Royal: I used the 855-728-3555 number I found for on the GetHuman Spirit Air customer phone number page I was on: Spirit Air Customer Service Phone Number
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Royal a list of common Spirit Air problems)
~Royal: "Change flight" was why I was trying to call.

~Royal's review of Spirit Air customer service

GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Royal: Rep was rude and not helpful at all. She basically gave me the impression that I was bothering her. This airline is GARBAGE. Not only will I NEVER fly with them again, I will not let anyone I know fly with them. Two thumbs down
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Royal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Royal: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Royal: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Royal: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Royal taken from his Spirit Air customer service problem that occurred on November 18th, 2017.

Spirit Air

1.52 of 5 stars | 1091 reviews

~Royal's Spirit Air Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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