Spirit Air: Sorry I have to add my review to the minions of...
A Spirit Air customer review by GetHuman user ~789321 from November 16th, 2017
Background on ~789321's case
GetHuman: ~789321 - can you tell our other Spirit Air customers when your case took place?
~789321: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~789321 a list of common Spirit Air problems)
~789321: "Baggage problem" was why I was trying to call.
~789321's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~789321: Sorry I have to add my review to the minions of travelers having horrible experiences with Spirit Air. I made my reservation from San Diego to Las Vegas on Feb. *, booked the wrong travel weekend and immediately called to request the changes and all was agreed upon. The reservation changes were never made and Spirit Air refused to make the agreed upon changes even after hours of phone contact by myself and travel broker Orbitz and I was forced to book on Southwest at double the cost. I'm sure they sold my ticket at a premium profit when I didn't show up and don't doubt this is common practice. The details of my communications with Spirit Air and the call center in Guatamala City were the worst of my entire travel history over ** years. Horrible Horrible Horrible. I'm spending some of my vacation time rating them on as many review sites as I can find it was so frustrating and unprofessional. I'm a calm, patient flexible and experienced traveler and only reluctantly am engaging in these
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~789321: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~789321: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~789321: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~789321: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~789321 taken from his Spirit Air customer service problem that occurred on November 13th, 2017.