Spirit air phone support connects you to a call...
A Spirit Air customer review by GetHuman user GetHuman-166068 from November 17th, 2017
Background on GetHuman-166068's case
GetHuman: GetHuman-166068 - can you tell our other Spirit Air customers when your case took place?
GetHuman-166068: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166068 a list of common Spirit Air problems)
GetHuman-166068: "Question About A Booking" was why I was trying to call.
GetHuman-166068's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166068: Spirit air phone support connects you to a call center in India with people who will basically just look up info for you on the spirit website. They are not particularly knowledgeable and are totally unaware of what's happening on the ground. For example I had a flight that was cancelled, but when I called the spirit phone number they didn't even know it had been cancelled. They were just reading off the status info on the website which was yet to be updated. Considering how little the phone support can do, it's sort of useless for spirit to even have this number.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-166068: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166068: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-166068: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-166068: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166068 taken from his Spirit Air customer service problem that occurred on November 13th, 2017.