Spirit Air: This airline is so awful it almost feels unreal...
A Spirit Air customer review by GetHuman user ~madfamilyof4 from November 23rd, 2017
Background on ~madfamilyof4's case
GetHuman: ~madfamilyof4 - can you tell our other Spirit Air customers when your case took place?
~madfamilyof4: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~madfamilyof4 a list of common Spirit Air problems)
~madfamilyof4: "Overcharge/Strange charge" was why I was trying to call.
~madfamilyof4's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madfamilyof4: This airline is so awful it almost feels unreal. The customer service is nonexistent...there are, however, people who will answer the phone after you wait on hold...but they will just put you back on hold with some kind of excuse. First our flight was delayed an hour so, since we have young kids, we waited around. Then ** minutes AFTER we were supposed to board they came back and told us it would be another * hours. The latest update was an additional * hour delay. Our flight was supposed to leave at *:** am...we now have an expected departure time of *pm. I called the customer service line and they finally told us that theyou only collect payment and they have no control over when the flight actually takes off so they "cannot" offer a refund or even a partial refund. So basically, they took my money for * plane tickets and ran. I wish I had read all of these reviews before I shelled out all this money to use this airline. Pay a little extra to get what you pay for. I hope this helps s
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~madfamilyof4: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madfamilyof4: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~madfamilyof4: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~madfamilyof4: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madfamilyof4 taken from his Spirit Air customer service problem that occurred on November 21st, 2017.