Spirit Air: This is the worst company in the WORLD!! I will...
A Spirit Air customer review by GetHuman user ~MLS from November 25th, 2017
Background on ~MLS's case
GetHuman: ~MLS - can you tell our other Spirit Air customers when your case took place?
~MLS: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~MLS a list of common Spirit Air problems)
~MLS: "Refund a Charge" was why I was trying to call.
~MLS's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MLS: This is the worst company in the WORLD!! I will NEVER fly spirit airlines even if I was given a ticket. Customer service *****, getting a live person on the phone who can actually speak properly, let alone in English is next to impossible. * year after traveling w*spirit, my checking account was charged $**.**. I'm told it's the yearly fee for the $* Fare Club. They say they emailed me in advance, but I NEVER received an email from them. This is a horrible company with horrible people and horrible service!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~MLS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MLS: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~MLS: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~MLS: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MLS taken from his Spirit Air customer service problem that occurred on November 23rd, 2017.