Spirit Air: Worst Airline Ever!!! not only did they change...
A Spirit Air customer review by GetHuman user ~larry from November 24th, 2017
Background on ~larry's case
GetHuman: ~larry - can you tell our other Spirit Air customers when your case took place?
~larry: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~larry a list of common Spirit Air problems)
~larry: "Update Reservation" was why I was trying to call.
~larry's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry: Worst Airline Ever!!! not only did they change policy about when check in time they charge you for a new ticket when you miss yur flight due to these policies! Then, when you try to reach a customer service rep, they are rude, unhelpful an refuse to giv eyou any information to resolve your issue! not to mention Every flight Ive flown with them gets delayed for hours, or Days! but the best was when the airplane itself completely shut off on the run way frightening everyone on board, including the flight attendants! Dont Flight Spirt! I never will again!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~larry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~larry: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~larry: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry taken from his Spirit Air customer service problem that occurred on November 20th, 2017.