Sports Illustrated: Put your customer service site in the USA and u...
A Sports Illustrated customer review by GetHuman user ~SportsGuy from November 19th, 2017
Background on ~SportsGuy's case
GetHuman: ~SportsGuy - can you tell our other Sports Illustrated customers when your case took place?
~SportsGuy: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Sports Illustrated, and if so, how?
GetHuman: And which of these common Sports Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~SportsGuy a list of common Sports Illustrated problems)
~SportsGuy: "None of those really matches why I wanted to call Sports Illustrated that day." was why I was trying to call.
~SportsGuy's review of Sports Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Sports Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SportsGuy: Put your customer service site in the USA and use representatives who can converse in American English. Terrible.
GetHuman: Let's quantify your experience contacting Sports Illustrated. On a scale of 1 to 5, how easy is it go get help on a Sports Illustrated problem?
~SportsGuy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SportsGuy: I'd give them a three out of five on communication.
GetHuman: And what about Sports Illustrated's ability to quickly and effectively address your problem?
~SportsGuy: For that I would say two out of five.
GetHuman: And finally- any advice for other Sports Illustrated customers?
~SportsGuy: Call them early in the day or late. Don't forget any personal or account information you might need for Sports Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SportsGuy taken from his Sports Illustrated customer service problem that occurred on November 9th, 2017.