Sprint Corporate Care: I have been with Sprint * years and the Custome...
A Sprint Corporate Care customer review by GetHuman user GetHuman-212551 from October 31st, 2017
Background on GetHuman-212551's case
GetHuman: GetHuman-212551 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-212551: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-212551 a list of common Sprint Corporate Care problems)
GetHuman-212551: "Warranty Claim" was why I was trying to call.
GetHuman-212551's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-212551: I have been with Sprint * years and the Customer Care smells bad.I stated to customer care that I WAS a retired Senior and recieved my checks on the *st of every month . Did not mean anything to them just kept tackng on late fees expecting me to pay . Five years with a FAIR credit history. Now I have been told I am sent to collection because I never pay my whole bill one that they created for my by shutting me off every month.*On top of that I lost my phone the reason I was shut off in the first place. What happen to consideration of good customers!!
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-212551: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-212551: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-212551: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-212551: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-212551 taken from his Sprint Corporate Care customer service problem that occurred on October 24th, 2017.