Sprint Corporate Care: I was looking to unlock my iPhone *S for domest...
A Sprint Corporate Care customer review by GetHuman user ~Disappointed longtime Sprint C from November 24th, 2017
Background on ~Disappointed longtime Sprint C's case
GetHuman: ~Disappointed longtime Sprint C - can you tell our other Sprint Corporate Care customers when your case took place?
~Disappointed longtime Sprint C: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed longtime Sprint C a list of common Sprint Corporate Care problems)
~Disappointed longtime Sprint C: "Refund a Charge" was why I was trying to call.
~Disappointed longtime Sprint C's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed longtime Sprint C: I was looking to unlock my iPhone *S for domestic use. They immediately answered, understood my question and transferred me to the international department. Unfortunately, Sprint's policy is that they will not unlock iPhones for domestic use on other carriers. They will only unlock them for international use. They pretend to help you by providing the Master Security Lock code, however that is not used for unlocking an iPhone.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Disappointed longtime Sprint C: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed longtime Sprint C: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Disappointed longtime Sprint C: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Disappointed longtime Sprint C: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed longtime Sprint C taken from his Sprint Corporate Care customer service problem that occurred on November 18th, 2017.