Sprint: Harassing telephone calls, their failure to be...
A Sprint customer review by GetHuman user ~31 days new customer from November 20th, 2017
Background on ~31 days new customer's case
GetHuman: ~31 days new customer - can you tell our other Sprint customers when your case took place?
~31 days new customer: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~31 days new customer a list of common Sprint problems)
~31 days new customer: "Update Account Info" was why I was trying to call.
~31 days new customer's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~31 days new customer: Harassing telephone calls, their failure to be effective and blame you, not a professional company to do business with at all.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~31 days new customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~31 days new customer: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~31 days new customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~31 days new customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~31 days new customer taken from his Sprint customer service problem that occurred on November 11th, 2017.