Sprint: I accidentally deactivated my new phone and the...
A Sprint customer review by GetHuman user ~relieved customer from November 20th, 2017
Background on ~relieved customer's case
GetHuman: ~relieved customer - can you tell our other Sprint customers when your case took place?
~relieved customer: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~relieved customer a list of common Sprint problems)
~relieved customer: "Lost phone" was why I was trying to call.
~relieved customer's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~relieved customer: I accidentally deactivated my new phone and the account was closed! But I was able to explain my problem and get the phone reactivated within * minutes, with very kind and patient support
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~relieved customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~relieved customer: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~relieved customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~relieved customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~relieved customer taken from his Sprint customer service problem that occurred on November 15th, 2017.