IT'S ME AGAIN I BEEN CALLING SPRINT FOR THE LAS...
A Sprint customer review by GetHuman user ~TREVEON MCGEE from November 22nd, 2017
Background on ~TREVEON MCGEE's case
GetHuman: ~TREVEON MCGEE - can you tell our other Sprint customers when your case took place?
~TREVEON MCGEE: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~TREVEON MCGEE a list of common Sprint problems)
~TREVEON MCGEE: "Change plan" was why I was trying to call.
~TREVEON MCGEE's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TREVEON MCGEE: IT'S ME AGAIN I BEEN CALLING SPRINT FOR THE LAST * MONTHS BECAUSE I HAVE BEEN HAVING POOR VOICE,DROP CALLS, ** CODE TEXT MESSAGING NOT WORKING. I REALLY NEED SPRINT TO FIZ MY VOICE COVERAGE, TEXT MESSAGING NOT GOING THOUGH AND MY DROP CALLS. I DON'T THINK IT'F FAIR I SHOULD HAVE TO PAY MY WHOLE BILL $***. I HAVEN'T BEEN GETTING *** PERCENT SERVICE FROM SPRINT. I SHOULD NOT HAVE TO PAY ALL OF THAT BILL. SPRINT NEEDS TO PAY HALF OF MY DROP CALLS, NO TEXT MESSAGING, VERY VERY POOR VOICE. I BEEN DEALING WITH HIS PROBLEM FOR * MONTHS. I WISH I WAS STILL WITH AT&T BUT I SIGN ANOTHER TWO YEARS LIKE A FOOL.I PRAY SPRINT WILL HELP ME PAY MY $*** BILL AND REALLY UNDERSTAND I BEEN DEALING WIHT TROUBLE SHOOTING AND I'M STILL DEALING WITH THIS SORRY SERVICE AND ALL THEY SAY IS THE TOWER IS WORKING I DON'T KNOW WHY YOUR HAVING THIS PROBLEM MR. MCGEE.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~TREVEON MCGEE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TREVEON MCGEE: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~TREVEON MCGEE: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~TREVEON MCGEE: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TREVEON MCGEE taken from his Sprint customer service problem that occurred on November 14th, 2017.