I'm trying to reach square about their online w...
A Square customer review by GetHuman user ~John Dole from November 26th, 2017
Background on ~John Dole's case
GetHuman: ~John Dole - can you tell our other Square customers when your case took place?
~John Dole: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~John Dole a list of common Square problems)
~John Dole: "Card Reader Trouble" was why I was trying to call.
~John Dole's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Dole: I'm trying to reach square about their online web service payment options - My client wants to continue to use square to process it's online payments but I can't get anyone on the line to get me an answer on how to do that. I'm going to open up a Merchant Gateway with my local bank and use woocommerce to process **k plus a month on online orders and recommend my client deletes his square account.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~John Dole: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Dole: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~John Dole: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~John Dole: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Dole taken from his Square customer service problem that occurred on November 21st, 2017.