Square: called ***-***-**** at *:**PM on *********. Im...
A Square customer review by GetHuman user ~grandmacody from November 16th, 2017
Background on ~grandmacody's case
GetHuman: ~grandmacody - can you tell our other Square customers when your case took place?
~grandmacody: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~grandmacody a list of common Square problems)
~grandmacody: "Dispute a Charge" was why I was trying to call.
~grandmacody's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandmacody: called ***-***-**** at *:**PM on *********. Immediate answer that told me to visit the help center, if I wanted to hear message again press *, I held and was disconnected at *:**PM. They have been holding $*** of mine since Feb **rd for a 'chargeback' which I went to great lengths to prove it was swiped and I had a signature and witnesses. I have attempted to contact them many, many times and they will no longer even return my requests for a resolution. Frustrated, I now have a Bank of America swipe card. I would NEVER use Square again. The woman who purchased my product has it and I'm out $***.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~grandmacody: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandmacody: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~grandmacody: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
~grandmacody: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandmacody taken from his Square customer service problem that occurred on November 8th, 2017.