Square: Trying to get in touch with this company is rid...
A Square customer review by GetHuman user ~Suburban Repurpose from November 24th, 2017
Background on ~Suburban Repurpose's case
GetHuman: ~Suburban Repurpose - can you tell our other Square customers when your case took place?
~Suburban Repurpose: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Suburban Repurpose a list of common Square problems)
~Suburban Repurpose: "Dispute a Charge" was why I was trying to call.
~Suburban Repurpose's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suburban Repurpose: Trying to get in touch with this company is ridiculous. Tell me why I should continue service with you.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Suburban Repurpose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suburban Repurpose: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Suburban Repurpose: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
~Suburban Repurpose: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suburban Repurpose taken from his Square customer service problem that occurred on November 17th, 2017.