Square: I want a live person.Cant get code,cant,sing in...
A Square customer review by GetHuman user ~Help Help from November 25th, 2017
Background on ~Help Help's case
GetHuman: ~Help Help - can you tell our other Square customers when your case took place?
~Help Help: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Help Help a list of common Square problems)
~Help Help: "Refund" was why I was trying to call.
~Help Help's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Help Help: I want a live person.Cant get code,cant,sing in,didnt get money into my acct.*I will be looking for another charge acct company
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Help Help: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Help Help: I'd give them a two out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Help Help: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~Help Help: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Help Help taken from his Square customer service problem that occurred on November 22nd, 2017.